Jessica Stern

Led HR for Customer Success, Professional Services, and Enterprise Technology, implementing a proactive talent strategy through a quarterly promotion process and newly defined job architecture. Restructured the leadership team and hired external executive talent to upgrade key roles, building and implementing a global, cross-functional metric-based hiring strategy.

Headed global people transformation strategy and HR for a consumer insights custom research business with 2,500 associates across 80 countries. Developed a strategy to transform people operations into a proactive, globally consistent business function, streamlining roles and creating global competencies.

Led HR for global product and international customer success, creating a 3-year people strategy that included establishing analytics and customer service hubs in Asia to reduce costs and provide growth opportunities. Developed an employee value proposition to attract top talent and created a global career framework for sales engineering.

Led HR for the newly created Client Delivery Global Center of Excellence, partnering with senior leadership for 3,000 associates in 90 countries. Set up a new global COE, creating a client-centric culture and structure, and led the creation of a global hiring process, new hire orientation, and leadership development path.

Served as a strategic business partner for Media Technology and Engineering, leading global HR functions including talent acquisition, talent management, performance management, and engagement. Created and implemented an engagement and development strategy for identifying and developing top talent.

Headed HR for Bonefish Grill, overseeing the recruiting function to attract top management and leadership talent. Drove a culture of diversity and inclusion and led performance management, succession planning, and talent reviews.

Acted as a thought partner and consultant to Regional Vice Presidents and Joint Venture Partners for Outback Steakhouse. Led the creation and implementation of a flex manager role to attract and retain top talent.

Held full HR responsibility for 38 branches with 650 associates across 9 states for White Cap Construction Supply. Provided coaching to Regional Vice Presidents and District Managers and oversaw annual active benefits enrollment.

Sourced and recruited top talent for corporate and field manager, senior manager, and director positions in operations, sales, and sourcing. Worked with the compensation team to scope newly created corporate-level positions and create competitive offer packages.

Focused on advanced psychological theories and research methodologies. Developed expertise in various subfields of psychology, preparing for professional practice or further academic pursuits.

Gained a foundational understanding of sociological principles and research methods. Explored societal structures, human behavior, and cultural dynamics through a scientific lens.