Jessica Smith
@jessicasmith5
Client Success Manager at Gehring Group managing employer health plan renewals, Open Enrollment, and client cases.
United StatesWhat I'm looking for
At Gehring Group, I manage employer group health plan renewals from planning through implementation and ongoing client support. I also coordinate Open Enrollment meetings and prepare employee-facing benefits communications.
I serve as a primary client contact for benefits, eligibility, claims, billing, and carrier questions. I document cases and follow-ups in Salesforce and coordinate with internal teams and insurance carriers to resolve issues.
Previously at Gehring Group, I researched complex claims and billing concerns and helped members understand their benefit options. My experience also includes HR operations, contract compliance in SAP, and telecommunications coordination.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Gehring Group
May 2024 - Present (2 years 6 months)
Manage full-cycle employer group health plan renewals, coordinate open enrollment meetings, and serve as primary client contact for benefits, eligibility, claims, and billing issues.
Senior Client Services Specialist
Gehring Group
Jul 2023 - May 2024 (10 months)
Researched complex claims issues, investigated billing discrepancies, and guided members through open enrollment and plan selections.
Client Services Specialist
Gehring Group
Apr 2022 - Jul 2023 (1 year 3 months)
Provided guidance on benefit coverage, supported open enrollment, and documented member interactions in Salesforce.
Administrative Assistant
Princeland
Dec 2021 - Apr 2022 (4 months)
Supported CFO with construction billing, payment tracking, and lien release documents.
IT Site Development & Telecommunications
TBC Corporation
Apr 2019 - Aug 2021 (2 years 4 months)
Coordinated telecommunications installations and vendor activities for new retail and warehouse locations.
Contracts & Bids Specialist
Cheney Brothers, Inc.
Apr 2012 - Jun 2017 (5 years 2 months)
Maintained vendor pricing and monitored contract compliance within SAP, and researched pricing discrepancies.
Human Resources Director
Cheney Brothers, Inc.
Jan 2006 - Feb 2008 (2 years 1 month)
Coordinated recruitment, onboarding, and employee compliance programs, and managed DOT and DFWP programs.
Receptionist & HR Generalist
Cheney Brothers, Inc.
May 2000 - Jan 2006 (5 years 8 months)
Supported HR operations including COBRA notifications and benefits enrollment, and served as primary receptionist.
Education
Degrees, certifications, and relevant coursework
Gold Coast Schools
Florida 2-15 Health & Life License, Insurance
Licensed 2-15 Health & Life insurance.
Palm Beach State College
Associate Degree, Elementary Education
Associate Degree in Elementary Education.
Daytona State College
Phlebotomy Certification, Phlebotomy
Phlebotomy Certification.
Florida Atlantic University
Bachelor's Degree (in progress), General Studies
Coursework towards Bachelor's Degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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