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Jessica Tong

@jessica__tong

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I'm a product designer based in Sydney, Australia

Australia

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What I'm looking for

I'm looking to work with a great collaborative cross functional team, where I can align with the business's mission while working on my craft. I enjoy working on interesting problems in end-to-end roles, from user research through to visual design.

I recently wrapped up a contract role at Google. Previously, I was at Gumtree Australia, in the Buyer Team and a foundation designer at Like Family, an early stage aged care and disability support startup.

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Experience

Work history, roles, and key accomplishments

Interaction Designer

Google

Nov 2022 - Nov 2023 (1 year)

I worked on the user experience and interaction design of a mobile app and another device. This work is currently under NDA until its release.

UI Design App Design UX

Senior Product Designer

Gumtree Australia

Dec 2021 - Dec 2022 (1 year)

Led end to end design initiatives for the buyers experience across iOS, Android and web. Collaborated with the marketing team to improve push notification and email communication preferences. Facilitated workshops and created prototypes for user testing sessions. Worked on the search experience for buyers.

Visual Design User Research Product Design Mobile Application Design

Senior Product Designer

Like Family

Apr 2019 - Dec 2021 (2 years 8 months)

Led user research and design for the marketing site, webapp, and mobile app. Planned and conducted user interview sessions and surveys. Worked closely with the engineering team and head of product to write user stories and design specs. Rebranded the entire web and mobile app from Home Care Heroes to Like Family.

User Research Product Design Usability Testing

UX/UI Designer

Koala.com

Oct 2017 - Jul 2018 (9 months)

Designed the Australian Koala website and focused on increasing conversion and cross-sell rates. Led UX research and conducted user interviews and testing sessions. Developed a brand refresh for the website, including a modular, mobile-friendly system. Improved user experience and reduced inbound calls by introducing regular meetings and addressing common problems.

User Experience Testing Web Design User Interface Design

Product Designer

BlueChilli Group

Feb 2017 - Oct 2017 (8 months)

Worked with co-founders of early-stage startups to design user flows and experiences for webapps. Created prototypes for user testing and conducted user interviews. Collaborated with the SheStarts program to validate ideas and build MVPs. Contributed to the design of VetChat, a telehealth platform for pets.

User Testing Product Design User Experience (UX)

UX/UI Designer

Webcoda Web Design Sydney

Jul 2015 - Feb 2017 (1 year 7 months)

Designed responsive websites and developed style sheets for developers. Projects included eviQ Cancer Treatment's Online website, Benefit Brow Bar iPad app, and Aria Awards voting websites. Redesigned the experience for Event Bridie, an event organizing marketplace.

Web Design Visual Design

Digital Designer

Holler Australia

Oct 2013 - Jul 2015 (1 year 9 months)

Responsible for UI design and wireframes for apps and sites. Worked with clients such as Audi, Heineken, Nestlé, Blackmores, and Golden Crumpets.

UI Design Wireframing

Junior Digital Designer

Digital Arts Network Australia

Apr 2013 - Oct 2013 (6 months)

Designed microsites, EDMs, and banners. Provided UI and icon design support for senior designers. Worked with clients such as NRMA Insurance, Chobani, Tourism New Zealand, and Taronga Zoo.

UI Design Icon Design

Digital Design Intern

Digital Arts Network Australia

Jan 2013 - Apr 2013 (3 months)

Provided design support to senior art directors and designers. Practiced designing a brand identity and the overall look and feel of a website and an app.

Design Support Brand Identity Design