Jennifer Quezada

Multitasked a variety of administrative duties including operating high volume phone calls, collecting and posting copayments, and scheduling patients in a fast-paced environment. Worked closely with a multidisciplinary team by reviewing and summarizing patient intake information, collecting records, and ensuring timely communication and documentation across departments within the clinic.

Verified patient identity and performed venipunctures, fingersticks, and heel sticks for patients of all ages. Labeled and processed blood specimens according to lab protocols, ensuring accurate documentation and timely delivery.

Helped set up and sanitize treatment areas and therapy equipment. Educated patients on therapy plans, home care instructions, and post-adjustment guidelines.

Provided direct patient care and support in underserved communities, including clinics, mobile units, and home visit settings. Assisted with wound care, malaria testing, and basic health assessments under the supervision of local healthcare professionals.

Processed and submitted prior authorization requests for medications, procedures, and specialist referrals, ensuring timely approvals. Provided cross-coverage support across various departments and clinic locations, including family medicine, oncology, and a kidney transplant center.

Completed the Medical Assistant Program, gaining foundational knowledge and practical skills essential for clinical and administrative roles in healthcare. The program prepared me for diverse responsibilities in patient care and office management.