Jennie Whitfield

Managed executive priorities and department initiatives, ensuring timely execution of high-impact programs affecting transit service delivery and community outcomes. Advised executive leadership on strategic direction and operational priorities.

Directed administrative operations for a municipal department with a $200M+ annual operating budget and 1,200+ FTEs, supporting strategic planning, resource allocation, and long-term operational readiness. Supervised Grants and Capital Projects divisions, overseeing multimillion-dollar funding portfolios and infrastructure investments.

Led cross-functional initiatives across Operations, Maintenance, Finance, and Service Planning, improving coordination and alignment within a complex, unionized environment. Served as a liaison between executive leadership and internal and external stakeholders, and identified operational inefficiencies to recommend process improvements.

Developed acquisition strategies and managed procurement projects from cradle to grave, overseeing more than $111M in purchases and ensuring compliance with organizational requirements. Generated $1.58M in City savings through cost-saving and avoidance practices and led citywide procurement scoping initiatives that improved solicitation accuracy and reduced procurement cycle time by 10%.

Assisted procurement specialists with purchasing activities, bid administration, and contract documentation. Developed and executed a file tracking system for more efficient Federal compliance.

Led and developed a team of 8 customer service associates, establishing performance targets across Service Request Resolution, Average Speed of Answer, Call Quality, and Rate of Service, resulting in top market rankings for two consecutive years. Designed and implemented a competitive customer service program and standardized market-wide training procedures.

Bachelor of Arts in General Studies from the University of Michigan, Ann Arbor.