JWJenae Williams
@jenaewilliams
Dedicated retail professional with 7 years of customer service experience.
United StatesWhat I'm looking for
I am a dedicated and customer-focused retail professional with over seven years of experience in sales, customer service, and inventory management. My journey in retail has been driven by a passion for creating welcoming shopping experiences and fostering body positivity among customers. At Torrid, I have successfully delivered personalized fashion advice, which has significantly increased customer satisfaction and retention.
Throughout my career, I have honed my skills in operating POS systems efficiently, maintaining visually appealing merchandise displays, and collaborating with team members to achieve sales goals. My previous roles at American Girl and Barnes and Noble further solidified my expertise in customer engagement and inventory management. I thrive in fast-paced environments and am committed to resolving customer concerns promptly and professionally.
Experience
Work history, roles, and key accomplishments
Sales Associate
Torrid
Jan 2025 - Present (6 months)
Delivered personalized, size-inclusive fashion advice to customers, fostering body positivity and increasing customer satisfaction and retention. Operated POS system efficiently to process sales, returns, and loyalty program transactions with accuracy and speed.
Experience Associate
American Girl
Jan 2013 - Dec 2020 (7 years 11 months)
Assisted customers with product selection, inquiries, and purchases, ensuring an excellent shopping experience. Operated POS systems for transactions, returns, and exchanges while maintaining accuracy in cash handling.
Bookseller
Barnes and Noble
Jan 2013 - Dec 2015 (2 years 11 months)
Provided friendly and efficient customer service, increasing repeat business and customer loyalty. Assisted in executing promotional events and sales strategies to boost revenue.
Education
Degrees, certifications, and relevant coursework
MUMarymount University
Master of Arts, Forensic Psychology
Grade: 3.6
Completed a Master of Arts in Forensic Psychology, focusing on the intersection of psychology and the legal system. Achieved a GPA of 3.6.
SUSoutheastern University
Bachelor of Science, Science
Grade: 3.8
Obtained a Bachelor of Science degree, demonstrating a strong academic foundation. Achieved a GPA of 3.8.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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