Open to opportunities

Jeffry Jhonson Mercado

@jeffryjhonsonmercado

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Compassionate virtual assistant with a background in nursing.

Philippines

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What I'm looking for

I seek a role that allows me to utilize my healthcare experience and administrative skills in a supportive environment focused on patient care and safety.

I am a dedicated Virtual Assistant with a Bachelor of Science in Nursing, bringing a compassionate approach to patient care and administrative support. My experience spans various roles, including Medical Virtual Assistant and Infection Prevention and Control Nurse, where I honed my skills in patient assessment, health education, and insurance verification.

In my current role at Vital Urgent Care, I efficiently manage prior authorization duties, coordinate with insurance companies, and utilize electronic health records to ensure accurate documentation. My previous experience at St. Elizabeth Hospital involved leading infection control initiatives and developing training programs to enhance staff understanding of safety protocols. I am committed to leveraging my skills and experience to contribute positively to a company's success.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Vital Urgent Care

Dec 2022 - Present (2 years 5 months)

As a Medical Virtual Assistant, I perform prior authorization duties, coordinate with insurance companies, and conduct insurance verifications for patients. I utilize the AthenaOne EHR system to document patient information and handle medication refill requests.

Authorization Insurance Electronic Health Records Medical Billing Data Entry Communication Patient Care Technical Proficiency

Infection Prevention and Control Nurse

St. Elizabeth Hospital, Inc.

Feb 2021 - May 2022 (1 year 3 months)

Managed infection control measures in a hospital setting, conducted root cause analyses, and developed training programs for staff. Led initiatives to improve patient safety and compliance with health regulations.

Root Cause Analysis Policy Development Training Patient Safety Risk Assessment Compliance Team Leadership Communication

Medical-Surgical Staff Nurse

Dr. Jorge P. Royeca Hospital

Sep 2015 - Jul 2020 (4 years 10 months)

Provided comprehensive nursing care to medical-surgical patients, educated families on procedures, and collaborated with healthcare teams to ensure optimal patient outcomes. Managed pre-op and post-operative care effectively.

Patient Care Education Collaboration Healthcare Management Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Brokenshire College of Socskargen, Inc.

Bachelor of Science in Nursing, Nursing

2007 - 2011

A compassionate and dedicated individual. Proven ability to provide direct patient care with a high degree of professionalism. Skilled in patient assessment and health education.