I’m looking to lead solutions delivery where agile product ownership, automation, and quality standards matter. I want to partner with cross-functional teams to deliver compliant products, grow engineering efficiency, and modernize workflows with practical AI.
JT
Looking for a job
Jeffrey Townsend
@jeffreytownsend
Senior solutions leader blending agile delivery, project management, product ownership, and automation to accelerate multichannel releases.
United StatesWhat I'm looking for
I lead solutions development with a project manager mindset mitigating risk, reviewing designs and tests, and ensuring deliverables align with stakeholder expectations. I also designed and owned products by bringing architecture guidance, technical scoping, and rigorous acceptance-criteria validation to multichannel releases (Direct Mail, SMS, Secure Digital, and Live Agent).
Across my roles, I’ve driven measurable efficiency gains—proposing automation for reporting that decreased man-hours by 10%, using KPIs to identify issues and remediate them to reduce ticket creation by 15%, and creating standards and documented processes that reduced individual bugs by 20%. I’ve also influenced data governance by designing a cross-program data container and outreach prioritization sorter.
I’m methodical and growth-oriented. I’m a Certified SAFe® 5 Agilist and currently pursuing a PMP certificate to further my training and expertise in my field. I evaluate tools through OKRs to improve throughput while adhering to the highest standards. Through training and peer reviewing teams situated across the US and India and addressing HITRUST non-compliance risks alongside Engineering and IT, I focus on repeatable delivery, quality, and modern automation. Using these skills, I achieve high value organization results for the companies I work for and the clients that I serve.
Experience
Work history, roles, and key accomplishments
Managed global team of solutions developers and oversaw delivery of Direct Mail, SMS, Secure Digital, and Live Agent channels by reviewing designs and tests against stakeholder acceptance criteria. Acted as a Product Owner for the agile PI process, Project manager, provided architecture guidance, and improved reporting automation efficiency.
Managed solutions developers and oversaw delivery of Direct Mail, SMS, Secure Digital, and Live Agent channels by reviewing designs and tests against stakeholder acceptance criteria. Supported agile PI execution, backlog alignment in Jira, and cross-team release coordination.
HC
Manager of Solutions Developers
HMS Eliza Corporation
Jan 2017 - May 2021 (4 years 4 months)
Managed solutions development efforts and supported compliance work by collaborating with Engineering to satisfy SOX audit needs.
HC
Solution Developer Team Lead
HMS Eliza Corporation
Apr 2016 - Jan 2017 (9 months)
Provided technical leadership for solution developers, including supporting compliance initiatives and delivering client-facing automated outreaches. Helped build and validate automated calls, SMS, and HTML email and generated reports for clients.
HC
Senior Solutions Developer
HMS Eliza Corporation
May 2015 - Apr 2016 (11 months)
Coded and developed logic for automated calls, text messages and HTML emails Configured rules to validate income data from clients Trained new Solution Developers and managed team workload for Solution Developers
HC
Application Developer
HMS Eliza Corporation
Jun 2014 - May 2015 (11 months)
Implemented and maintained application logic for automated outreach, including calls and HTML emails.
HC
Application Developer (contractor)
HMS Eliza Corporation
Dec 2013 - Jun 2014 (6 months)
Performed application development work supporting automated calls
Assisted with equipment production and testing, supported NASA integration, and helped with balloon payload recovery for AESOP. Worked in a lab setting supporting technical hardware and recovery operations.
Education
Degrees, certifications, and relevant coursework
University of Delaware
Bachelor of Science, Computer Science and Physics
Earned a Bachelor of Science with a major in Computer Science and Physics.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
110k-160k USD
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