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JEAN RAMIREZ

@jeanramirez1

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Bilingual project operations lead coordinating remote teams and client-facing telecom workflows.

Argentina

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What I'm looking for

I seek a client-focused operations role where I can lead remote teams, improve workflows using ClickUp/Jira, and drive high client satisfaction.

I am a bilingual (EN/ES) project operations lead with over four years of experience based in Buenos Aires, coordinating remote teams for U.S.-based telecom clients.

I supervise internal and external drafting teams, assign tasks via ClickUp, oversee internal quality control, and maintain daily client and subcontractor communication to ensure timely, accurate permit delivery.

I host weekly client meetings, generate progress reports, support subcontractors, review production logs, and assist with validating monthly payments while collaborating on onboarding and training new team members.

I am comfortable working in dynamic environments focused on client satisfaction and team performance, and I hold certifications including ClickUp Expert, EF SET English C1, and training in Jira project management.

Experience

Work history, roles, and key accomplishments

Current

Project Operations Lead

Current

BL-Technology Inc.

Apr 2021 - Present (4 years 8 months)

Lead remote teams and coordinate permit delivery workflows for U.S. telecom clients, improving on-time delivery through task assignment, QC oversight, and client communication. Host weekly client meetings, produce progress reports, and support subcontractor onboarding and monthly payment validation.