JEAN-CHRISTOPHE PRIME

Assisted customers in office, by phone, or email with account queries and provided product information to potential new customers. Established new personal and business accounts and maintained strong customer service standards.

Completed Cert III in Driving Operations traineeship in Transport and Logistics. Provided excellent customer service and ensured safe journeys for passengers and road users while adhering to timetables and WHS procedures.

Established and monitored treasury settlement transactions for money market, FX deals, and adhoc payments in banking platforms. Reviewed confirmations, delivered analysis, uploaded Bloomberg rates, and trained Kuala Lumpur settlement office via Lync.

Managed Treasury Settlements team covering derivatives, futures, Austraclear, custody, SWIFT, and RTGS transactions. Led cross-training, monitored KPIs, controlled risks, and coordinated project assignments.

Created, authorised, and monitored settlement transactions via Austraclear and RITS, and managed SWIFT payments. Monitored ESA balances, reconciled SWIFT and Austraclear stock, and assisted with payment queries.

Managed daily transmission, processing, and balancing of bilateral exchange files. Completed reconciliations, provided statistical data to RBA and APCA, and implemented system improvements.

Managed CS2 team reconciliations for electronic payments, including First Home Owners Grant, Bpay, and credit card transactions. Supervised daily items, ensured policy adherence, and conducted staff training.

Performed reconciliation duties for ING Direct financial control operations.

Worked as a direct associate in the national contact centre, handling customer interactions.

Served as Treasury Custodian, Lead Teller, and ATM Custodian, handling treasury and teller duties.

Completed a Diploma of Business at the University of Technology Sydney.

Completed a Certificate III in Driving Operations traineeship in Transport and Logistics.