Jay Young

Advise executive teams on IT stabilization, transformation roadmaps, AI strategy and adoption, cloud and cybersecurity strategy, and vendor optimization. Apply AI at the management level for executive research, decision support, and workflow automation.

Built enterprise portfolio governance across infrastructure, applications, operations, security, and strategic initiatives, providing leadership visibility across ~150 active and proposed efforts. Coordinated infrastructure and application initiatives supporting one hospital and ten outpatient clinics.

Directed teams, vendors, priorities, budgets, and governance for infrastructure, cybersecurity, enterprise applications, and global business systems across 10 manufacturing and distribution locations. Scaled the internal IT organization from 5 to 20+ and transitioned critical services from an external MSP to an in-house model.

Led strategy, teams, vendors, and governance for cloud-first infrastructure, endpoint, identity, collaboration, security, and support capabilities for a globally distributed workforce. Directed multi-cloud governance and compliance initiatives supporting SOC 2, PCI, privacy, and operational risk management.

Led cloud and managed-service delivery for 150+ enterprise customers at 97% CSAT, including migrations, operations, compliance, cost optimization, SLAs, and executive reporting. Secured and governed the company's largest customer engagement, valued at approximately $4M over three years.

Led a $1.2M data-center migration that reduced operating costs by ~25%, directing architecture teams, vendors, security, continuity, sequencing, executive decisions, and risk management.

Served as senior technology executive for a high-growth pharmaceutical organization; led NetSuite ERP selection and implementation and helped build a national sales pipeline generating more than $2M in eight months.

Led global IT, telecommunications, infrastructure, enterprise applications, data centers, vendors, and teams supporting ~15,000 users across 80 countries. Led SAP selection and implementation; the program earned SAP Team of the Year recognition.

Pursued studies in Information Systems, Technology, Telecommunications, and Business Administration.