I've supported customer service, administrative, and patient-care operations across Albany-area organizations, working with diverse populations and interdisciplinary teams.
At Albany Medical Center, I provided direct patient care and nursing support on a med/surg trauma unit while maintaining safety protocols, confidentiality, accurate data input, and empathy in a fast-paced environment. I also trained incoming staff.
At Chick-fil-A, I managed shifts and daily crew performance, reinforced company standards, cross-trained employees, and helped resolve disputes between frontline and administrative staff.
I've also handled catering administration at Cider Belly Doughnuts, monetary and inventory audits at Stewart's Shops, and clerical work for the NYS Office of General Services, including document conversion, Excel data entry, correspondence, and phone and email support.
