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Jaycee Urbina

@jayceeurbina

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VIP Services Representative at MGM Springfield booking reservations for general and exclusive clientele.

United States

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At MGM Springfield, I answer clients’ inquiries and book hotel, dinner, and event reservations for general and exclusive clientele.

I also train and supervise new representatives, drawing on my experience in customer service and hospitality.

Before MGM Springfield, I taught English at several schools and designed curriculum at Palm Glades Preparatory Academy. I also designed curriculum for adult learners as an Adjunct Professor at Miami Dade College.

Experience

Work history, roles, and key accomplishments

Current

VIP Services Representative

Current

MGM Springfield

Dec 2024 - Present (1 year 10 months)

Answer clients' inquiries using industry knowledge, resources, and connections. Train and supervise new representatives and book reservations for general and exclusive clientele.

Customer Service Training Reservations Communication Skills

English Teacher

Springfield Public Schools

Aug 2023 - Dec 2024 (1 year 4 months)

Taught English to students in a public school setting.

English Teacher

Coral Reef High School

Oct 2021 - Jun 2023 (1 year 8 months)

Taught English to high school students.

English Teacher

Somerset Preparatory Academy Homestead

Aug 2019 - Oct 2021 (2 years 2 months)

Taught English at a preparatory academy.

Adjunct Professor

Miami Dade College

Aug 2018 - Oct 2019 (1 year 2 months)

Designed and implemented curriculum for adult learners. Led discussions on texts and relevant topics and counseled learners on post-graduation goals.

Curriculum Design Adult Education Discussion Facilitation

English Teacher

Palm Glades Preparatory Academy

Aug 2017 - Jun 2019 (1 year 10 months)

Designed and implemented curriculum throughout the year. Collaborated with colleagues on mutual professional goals and counseled students on academic goals.

Curriculum Design Collaboration Student Counseling