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Javan Mercurius

@javanmercurius

Guest experience professional at Cedar Crest Suites, turning a vacation rental into a concierge destination with personalized island experiences.

Anguilla

Message

At Cedar Crest Suites – Anguilla, I guide the guest journey from pre-arrival preference collection through post-checkout follow-up. I repositioned the property's guest communication as a concierge destination service, improving booking conversion and guest loyalty.

I create personalized experience packages with catering, private transportation, and island excursions sourced through local Anguillian vendors. I also manage guest profiles and automated communication in Hospitable, and serve as the escalation point for in-stay issues.

At Tranquility Beach Anguilla, I was the first point of contact for guests, arranging activities, dining, and custom island itineraries. I coordinated with local vendors on rates and logistics, managed reservations across booking channels, and resolved escalated concerns.

My experience also includes guest-facing roles at Zemi Beach House and Malliouhana, An Auberge Resort, as well as work at Four Seasons Resort Anguilla. I bring luxury hospitality experience in Anguilla, with English, conversational Spanish, and American Sign Language.

Experience

Work history, roles, and key accomplishments

Current

Owner-Operator & Guest Experience Lead

Current

Cedar Crest Suites

Jan 2023 - Present (3 years 10 months)

Direct the full guest journey end-to-end, maintaining a 5-star review profile on Airbnb. Manage guest profiles, preferences, and automated communication within a Property Management System, and orchestrate personalized concierge-level experience packages.

Guest Experience Property Management Systems Hospitable Airbnb Vendor coordination Escalation Resolution Communication Skills

Concierge | Reservations & Financial Administrator

Tranquility Beach Anguilla

Jan 2024 - Apr 2026 (2 years 3 months)

Served as the first and primary point of contact for guests, curating bespoke experiences and resolving escalated concerns with diplomacy. Managed reservations, guest profiles, and office operations across multiple booking channels.

Guest Experience Concierge Services Reservations Financial administration Data Entry Scheduling Vendor coordination Escalation Resolution

Guest Experience & Office Operations

Zemi Beach House

Jan 2021 - Dec 2024 (3 years 11 months)

Delivered high-touch arrival experiences and property welcome tours for luxury resort guests. Maintained a high-visibility presence on the guest floor and handled guest issues across departments with professionalism.

Guest Experience Office Operations telephone etiquette Escalation Resolution Inter departmental Coordination

Teaching Professional

Department of Education, Anguilla

Jan 2020 - Dec 2022 (2 years 11 months)

Managed diverse, dynamic environments requiring adaptability, clear communication, and interpersonal skill.

Adaptability Communication Skills Interpersonal Skills

Assistant Mechanic

Four Seasons Resort Anguilla

Jan 2017 - Dec 2020 (3 years 11 months)

Operated within Four Seasons' service culture, maintaining high standards of professionalism and teamwork. Coordinated with resort departments to ensure seamless guest-facing operations across a large luxury property.

Teamwork Professionalism Inter departmental Coordination Customer Facing Operations

Concierge

Malliouhana, An Auberge Resort

Jan 2014 - Dec 2017 (3 years 11 months)

Curated bespoke guest experiences at a prestigious luxury property, including activity bookings, dining reservations, and custom island itineraries. Built rapport with repeat high-net-worth guests and managed concierge office operations.

Concierge Services Guest Experience Travel Curation Reservations Data Entry Scheduling Inter departmental Coordination