Open to opportunities

Jason Landry

@jasonlandry

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Transformational leader passionate about enhancing customer experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer experience and data governance while fostering a collaborative and innovative work environment.

I am a transformational leader with a proven track record of improving customer experience through visionary leadership and technology-driven solutions. My expertise lies in aligning program initiatives with corporate strategy and regulatory compliance, ensuring that organizations not only meet but exceed customer expectations.

Throughout my career, I have successfully led large-scale initiatives, including a $300M information technology project that forecasted an annual benefit of $1B. I have a strong background in data governance and analytics, having reduced customer complaints by 50% in less than a year through innovative reporting processes. My leadership style focuses on building high-performing teams and fostering a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

SVP, Ethics / Independent Compliance Risk Management

CitiGroup, Inc

Jul 2018 - Jan 2025 (6 years 6 months)

Led global ethics employee complaints data governance and analytics, streamlining reporting processes and improving operational efficiency. Developed user-friendly reports and collaborated with technology teams to enhance complaint management systems.

Data Governance Reporting Excel Cognos Tableau Process Improvement Compliance Management Problem Solving

SVP, Customer Experience and Complaints Management

Santander Consumer USA

Apr 2016 - Dec 2017 (1 year 8 months)

Created and executed a customer-centric strategy to enhance complaints management and improve customer experience. Collaborated with cross-functional teams to develop metrics and controls for regulatory compliance.

Customer Experience Regulatory Compliance Agile Project Management Cross Functional Collaboration Metrics Risk Mitigation Governance Stakeholder Engagement Process Improvement

SVP, Customer Experience and Complaints Management

Bank of America Corporation

Jul 2010 - Mar 2016 (5 years 8 months)

Led a global IT transformation program to consolidate customer complaint reporting and analytics, achieving significant improvements in customer satisfaction and operational excellence. Managed teams and represented the company with regulatory agencies.

Customer Experience Data Warehouse Analytics Regulatory Compliance Operational Excellence Team Management Reporting Performance Management

Education

Degrees, certifications, and relevant coursework

Southern Methodist University

Master of Business Administration, Finance

Master of Business Administration (MBA) with a focus on Finance, providing advanced knowledge and skills in financial management and strategic decision-making.