At Exxat System Pvt Ltd, I managed product incident resolution through Zendesk, resolved 1,100+ support tickets, and handled 1,500+ live chat interactions while maintaining 97% customer satisfaction.
I analyzed product issues with SQL, Azure Cosmos DB, and Elasticsearch to identify root causes and validate data. I also investigated authentication and access issues using Keycloak and tracked work in Monday.com.
As a Data Science Intern at NielsenIQ, I curated and labelled satellite imagery datasets and automated data preprocessing and validation with Python, Pandas, NumPy, and OpenCV. I also developed a Power BI dashboard for a retail business and integrated PayPal into an e-commerce store.
