@janvisikri
Telecaller at Shivam Infomedia handling outbound calls and customer queries, with a 90% customer satisfaction rate.
IndiaAt Shivam Infomedia, I make outbound calls, handle customer queries, and work toward sales targets as a Telecaller.
I’ve used my product knowledge to provide customer service that resulted in a 90% customer satisfaction rate. I’m also developing my basic computer skills in Word, Excel, and PowerPoint.
Work history, roles, and key accomplishments
Shivam Infomedia
Nov 2025 - Present (10 months)
Experienced in making outbound calls, handling customer queries, and meeting sales targets. Developed strong communication and persuasion skills while promoting products and services.
Degrees, certifications, and relevant coursework
Basic Computer, Computer Basics
2025 -
Currently learning basic computer skills including Word, Excel, and PowerPoint.
12th (HBSE), Arts / Maths
2020 - 2020
Grade: 70%
Completed senior secondary school (12th) under the Haryana Board of School Education in March 2020 with a grade of 70%.
12th, Arts / Math's
2020 - 2020
Grade: 70%
Completed senior secondary school education under the HBSE Board, Haryana in March 2020 with a grade of 70%.
10th, English / Hindi
2018 - 2018
Grade: 69%
Completed secondary school education under the HBSE Board, Haryana in March 2018 with a grade of 69%.
10th (HBSE), English / Hindi
2018 - 2018
Grade: 69%
Completed secondary school (10th) under the Haryana Board of School Education in March 2018 with a grade of 69%.
Software and tools used professionally
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