Janettie Windslow

Managed logs and documentation for compliance workflows impacting over 30,000 users, ensuring data integrity and security. Identified and flagged purchase order/payment anomalies, and documented internal security recommendations to enhance system resilience.

Reviewed and logged between 1,200 and 4,000 entries daily using Azure, ensuring accurate data capture for security operations. Automated internal reporting processes with scripting, significantly assisting internal compliance teams in their audit preparations.

Collaborated on pre-audit documentation preparation for assessments, adhering to PCI DSS guidelines to ensure regulatory compliance. Facilitated the routing of approvals and risk reports to internal teams and clients, streamlining communication and decision-making.

Logged over 70 SIEM alerts daily, accurately identifying false positives and escalating critical incidents to appropriate teams. Updated process scripts and reviewed tickets to maintain operational efficiency and support document workflows tied to SOC operations.

Resolved over 300 customer issues related to account and access workflows, utilizing Zendesk and LogMeIn for diagnostics and documentation. Maintained meticulous logs and approval tracking, achieving a 93% customer satisfaction rate.

Completed high school education at CREC Impact Academy in Hartford, CT, graduating in 2022. This foundational education prepared for further studies and professional development.

Obtained the Google Cybersecurity Professional Certificate through Coursera, enhancing skills in cybersecurity. This certification covers key areas of cybersecurity, including threat detection, incident response, and security operations.