Janet Oliver

Accurately and timely billed professional claims according to payor guidelines. Investigated denied, rejected, and underpaid claims to achieve maximum reimbursement for services.

Analyzed customer accounts to determine financial needs and develop action plans. Demonstrated full-service personal financial counseling in debt management and reduction.

Investigated outstanding claims for correct payment adjudication per guidelines. Worked aged reports to resolve dated claims and insurance carrier discrepancies.

Managed and trained team members in company policies, procedures, and industry best practices. Supervised billing departments for multiple offices on coding, keying, and claim submissions.

Analyzed insurance coverage and benefits prior to services being rendered. Submitted billings weekly and resolved insurance claims rejections and denials accordingly.

Trained over twenty staff members on AR processes, third-party billing, and recovery. Identified billing errors, rejections, and correlated correction procedures.

Managed insurance coordination and supervised related activities. Ensured smooth processing of insurance claims and patient inquiries.

Processed claims and coordinated quality control within the team. Contributed to efficient claims handling and adherence to quality standards.

Grade: Honors

Graduated with honors in Sociology with a minor in Education. This program provided a strong foundation in understanding societal structures and educational principles.