Jane Nguyen
@janenguyen
I’m a detail-driven IT graduate focused on software testing, quality assurance, and reliable user experiences.
What I'm looking for
I’m a detail-oriented IT graduate with a strong interest in software testing and quality assurance. I focus on identifying issues that impact usability, performance, and user experience by analysing systems, breaking down workflows, and uncovering defects through structured and exploratory testing.
Through project experience, I’ve developed and executed test scenarios, performed integration testing, and used debugging techniques to resolve logic defects. I clearly document expected vs. actual outcomes, communicate issues effectively to technical and non-technical audiences, and apply QA mindsets like regression testing, root cause analysis, and ITIL principles to help teams build more reliable, high-performing software.
Experience
Work history, roles, and key accomplishments
Service Desk Job Simulation
Datacom
Mar 2026 - Present (3 months)
Managed end-to-end incident logging and categorization using ITSM processes, diagnosing issues such as network outages and identifying likely root causes. Communicated technical resolutions clearly to non-technical users and prioritized requests by business impact.
Education
Degrees, certifications, and relevant coursework
University of South Australia
Bachelor of Information Technology, Information Technology
Completed a Bachelor of Information Technology in Nov 2025, with coursework including Agile Development and Governance, Project Studio, Object-Oriented Programming, Data Structure Essentials, Data Driven Web Technology, and Design Patterns with C++/R.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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