JAMES WANGUI

I am a well-organized, reliable and versatile professional with 4+ years of experience in office administration, procurement, customer experience management, credit/loans administration, and digital content management within higher education and financial services.

At the University of Embu I oversee the Directorate of University Examinations and CoD’s Office, ensuring timely exam processing, issuance of certificates and transcripts, senate documentation, ISO adherence, and accurate ERP student records management.

Previously I delivered strong relationship management and credit administration at Progressive Credit Limited and led departmental operations and growth at Kuza Sacco Society, achieving measurable reductions in delinquency and improvements in customer conversion and retention.

I champion process improvements—introducing a “scan and save” method to cut paper wastage 50% and implementing user-friendly filing systems—and I supervise and coach junior staff to boost performance and service delivery.