Open to opportunities

James Phillips

@jamesphillips

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Experienced financial services professional skilled in sales, client relations.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values innovative problem-solving.

James E. Phillips -“ Financial Services & Client Relations Professional

With over a decade of experience in sales, client services, and financial planning, I specialize in optimizing processes, building high-performing teams, and delivering exceptional client experiences. Proficient in financial planning software such as Tamarac, Salesforce, MoneyGuide Pro, Orion, and FPT, I am committed to efficiency and results. Recognized for achievements in banking and client service, I bring a strategic, solutions-oriented approach to every role. I am seeking opportunities where I can leverage my expertise to drive growth and enhance client relationships.

Experience

Work history, roles, and key accomplishments

Current

Client Services Specialist

Current

Edelman Financial Engines

Jun 2022 - Present (3 years)

Orchestrated hybrid work environments and provided full-spectrum financial support to high-net-worth clients, managing lead opportunities and streamlining operations for optimal client experiences.

Client Services Financial Planning Team Collaboration Compliance Management Event Planning Communication Skills Risk Mitigation Operations Management Conflict Resolution

Client Education Specialist

Confidential Financial Services

Jan 2024 - Jan 2025 (1 year)

Skilled in explaining complex financial concepts to clients, translating to educating users on cybersecurity best practices and responding effectively to security incidents.

Client Education Incident Response Communication Skills User Training Cyber Security Awareness

Process Optimization Consultant

Confidential Financial Services

Jan 2023 - Jan 2024 (1 year)

Proficient in utilizing financial software such as Tamarac, Salesforce, MoneyGuide Pro, Orion, and FPT to streamline workflows, optimizing security protocols and leveraging cybersecurity tools.

Process Optimization Financial Software Cybersecurity Tools Workflow Management Technology Integration

Data Security Analyst

Confidential Financial Services

Jan 2022 - Jan 2023 (1 year)

Familiar with handling confidential financial information and mitigating fraud risks, aligning with cybersecurity practices to protect data integrity and prevent cyber threats.

Data Security Fraud Prevention Cybersecurity Risk Mitigation Data Integrity

Client Services Specialist

Madison Wealth Management

Oct 2021 - May 2022 (7 months)

Provided comprehensive support to financial advisors and clients, managing investment portfolios and ensuring smooth operations while fostering client satisfaction and retention.

Client Services Financial Planning Portfolio Management Team Collaboration Communication Skills Risk Mitigation Operations Management Lead Generation

Risk Management Specialist

Confidential Financial Services

Jan 2021 - Jan 2022 (1 year)

Experienced in identifying financial risks and ensuring regulatory compliance while implementing controls to protect sensitive client data. Skilled in cybersecurity risk assessment and governance.

Risk Management Compliance Cybersecurity Financial Analysis Regulatory Standards

Client Services Specialist

TD Ameritrade

Sep 2017 - Jul 2021 (3 years 10 months)

Provided direct support to financial advisors and clients, managing day-to-day operations and enhancing client experiences through effective communication and innovation.

Client Services Financial Products Operations Management Sales Coaching Communication Skills Client Relationship Management Process Improvement Training

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Bachelor of Finance, Finance

Pursued a Bachelor's degree in Finance, focusing on financial planning, investment management, and analysis to prepare for a career in the financial services industry.

High Point High School

High School Diploma

Completed high school education, obtaining a diploma with a focus on foundational academic skills necessary for further education and career development.