For my next role, I am seeking an opportunity where I can take on challenging responsibilities, lead impactful projects, and collaborate with visionary individuals. I am excited to work in an environment that promotes growth, encourages innovation, and provides the scope to drive meaningful results.
JNLooking for a job
James Nazareth
@jamesnazareth
Business Analyst with expertise in product management and data-driven strategies.
IndiaWhat I'm looking for
Product Manager with a proven track record of delivering impactful solutions across customer service, technology, and risk management domains. With 3+ years of experience, I’ve built my career journey from enhancing customer-centric processes at Club Mahindra, streamlining operations through tech-driven solutions at ICICI Lombard, to leading transformative product ownership at Dronapay.
As the sole SPOC for Pine Labs, I scaled their fraud risk system through meticulous prioritization, stakeholder collaboration, and data-driven strategies—driving both efficiency and trust. Passionate about creating seamless user experiences and scalable systems, I thrive on solving complex challenges through innovation and cross-functional synergy. Always eager to leverage my skills to build impactful products that create value for businesses and users alike.
Experience
Work history, roles, and key accomplishments
DR
Business Analyst
Dronapay
Nov 2023 - Oct 2024 (11 months)
Led three projects from conception to deployment as the sole product owner, enhancing client satisfaction through effective requirement prioritization and communication. Monitored platform performance and implemented updates to improve reliability and processing capabilities.
IL
Technology Manager
ICICI Lombard
May 2022 - Oct 2023 (1 year 5 months)
Managed a team of five, optimizing workloads with a data-driven strategy that reduced task time by 30%. Collaborated with stakeholders and engineering teams to enhance the iPartner application's functionality and scalability.
CM
Holiday Advisor
Club Mahindra
Jun 2021 - Dec 2021 (6 months)
Handled escalations and ensured timely resolutions to maintain high customer satisfaction. Recognized as Employee of the Month twice for prompt grievance resolution, achieving a 95% resolution rate within 48 hours.
Education
Degrees, certifications, and relevant coursework
SC
St Andrew’s College
Bachelor of Business Management, Business Management Studies
2019 - 2022
Studied Business Management with a focus on Finance, gaining insights into financial principles, management strategies, and economic analysis.
Availability
Looking for a job
Location
IndiaAuthorized to work in
United StatesSalary expectations
30k+ USD
Social media
Job categories
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