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James Morris

@jamesmorris

Experienced UI/UX Design Lead focused on accessible AI-driven products and scalable systems that improve user experience and business impact.

United States

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What I'm looking for

I seek a role where I lead user-centered, accessible design initiatives, mentor teams, integrate AI-driven insights, and deliver measurable improvements in usability and customer satisfaction.

I am a UI/UX Design Lead with 12+ years of experience delivering user-centered, accessible, and AI-enhanced digital products for web and mobile.

I lead research-informed design: wireframes, high-fidelity prototypes, journey maps, and style guides that improved usability and satisfaction across multiple organizations.

My work includes driving measurable outcomes—faster onboarding, WCAG 2.0 compliance, a 62% usability increase, and notable lifts in customer satisfaction and engagement.

I mentor teams, champion accessibility and responsiveness, and integrate AI analytics into UX practice to turn user feedback into actionable product improvements.

Experience

Work history, roles, and key accomplishments

Lead CX/UI Designer

Oasys International

Aug 2022 - Jan 2025 (2 years 5 months)

Led redesign of SBA’s Unified Certification Management System to enhance onboarding and accessibility. Created wireframes, high-fidelity prototypes, and style guides ensuring WCAG 2.0 compliance and scalable design systems. Integrated AI analytics for user feedback. Improved usability by 62% and boosted user satisfaction from 82% to 94%, creating a more inclusive, efficient system.

User Research Prototyping Accessibility Figma AI & Analytics Wireframing Style Guide Usability Testing

Lead UI/UX Designer

Recruitics

Jan 2019 - Dec 2022 (3 years 11 months)

Engineered and prototyped interfaces enhancing usability, aligning with business goals, and ensuring accessibility across devices. Collaborated with stakeholders to align design with objectives and technical feasibility. Championed responsive and accessible design, delivering prototypes that improved usability by 62% and user satisfaction from 82% to 94%, exceeding KPIs.

UI Design Prototyping Usability Testing Accessibility Responsive Design Figma

UI Designer

Magellan Healthcare

Nov 2011 - Dec 2018 (7 years 1 month)

Designed cross-platform UI assets for promotional campaigns, boosting brand recognition by 16% and user engagement by 20%. Developed style guides and design systems, ensuring visual consistency and cutting design-to-development handoff time by 25%. Redesigned mobile and web interfaces using user data, raising customer satisfaction by 10% and reducing support tickets by 18%.

UI Design Style Guide Responsive Design Adobe CC Brand Design Prototyping User Engagement

Education

Degrees, certifications, and relevant coursework

Parsons School of Design

Certification, UX Design Foundations

2025 - 2025

Course projects and activities enhances portfolio and gain expertise in key areas including: Usability research, Wireframing, User interface design, and UX analytics.

Bloom Institute of Technology

Certificate, UX Design

2021 - 2021

Grade: Certification

Activities and societies: UX (User Experience) design involves concepts like user personas, journey mapping, and information architecture, while research includes methods such as usability testing, user interviews, and surveys to understand user needs and validate designs.

Completed coursework in UX design concepts and research focusing on user-centered design principles and research methodologies.

California Institute of the Arts

UI / UX Design Specialization, UI/UX Design

2020 - 2020

Grade: Certification

Activities and societies: Participated in short exercises—both visual and non-visual—to apply acquired knowledge, from organizing and structuring screen-based content, defining goals and strategy, to creating wireframes and visual mockups.

Completed a UI/UX Design specialization focused on user interface and user experience design principles and practices.

Art Institute of Pittsburgh

Bachelor of Arts, Graphic Design

2012 - 2019

Grade: Certification

Activities and societies: Demonstrated all stages of the UI/UX development process, from user research to defining a project’s strategy, scope, and information architecture, to developing sitemaps and wireframes.

Completed a Bachelor of Arts in Graphic Design focusing on visual communication and digital design principles.