Open to opportunities

James Marco

@jamesmarco

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ISTQB CTFL | Senior Software QA Engineer

Philippines

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What I'm looking for

I am seeking senior QA or automation roles where I can lead test strategy, mentor teams, build scalable frameworks, and improve release quality and velocity.

I am an ISTQB-certified Senior Software QA Engineer with over 12 years in manual testing and 6+ years focused on automation, test framework design, and QA strategy. I build scalable test frameworks and optimize processes to reduce testing cycles and ensure on-time releases for complex, multi-platform applications.

At XSplit / SplitmediaLabs I led QA across desktop products, mentored engineers, implemented UI/API/regression automation with Sikuli and other tools, and advocated shift-left practices that improved release KPIs. I also maintained test infrastructure using virtual machines, Docker, and hardware configurations to meet complex testing requirements.

I bring strong cross-functional collaboration, actionable QA artifacts, and a user-focused mindset to every project, aiming to deliver high-quality software aligned with business objectives while mentoring teams and driving continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Test Engineer

Current

SplitmediaLabs

Jan 2016 - Present (9 years 8 months)

Led end-to-end QA for desktop applications, built automated test frameworks that increased test efficiency and coverage, and mentored QA engineers to improve release quality and reduce defect leakage.

Manual Testing Automation Testing Cypress API Testing CI CD Test Strategy

Customer Support Specialist

SplitmediaLabs

Jan 2025 - Jul 2025 (6 months)

Provided Tier 1–2 technical support for software and hardware, achieving a 95% resolution rate and creating troubleshooting documentation that reduced repeat inquiries by 20%.

Technical Support Troubleshooting Escalation Management Ticketing Systems

Systems Administrator

SplitmediaLabs

Jun 2022 - Jul 2025 (3 years 1 month)

Maintained and configured test servers, virtual environments, and hardware to ensure 99% uptime for QA operations and streamlined environment provisioning by 50%.

Systems Administration Docker Virtualization

Junior Software Tester

Splitmedialabs Philippines Inc

Apr 2013 - Jan 2016 (2 years 9 months)

Performed manual and macro-automation testing on flagship products, authored test documentation used for release decisions, and logged reproducible defects to accelerate fixes.

Manual Testing Regression Testing

Education

Degrees, certifications, and relevant coursework

University of Perpetual Help System Laguna

Bachelor's Degree, Information Technology

Activities and societies: Dean's Lister; Vice President, Junior Philippine Computer Society - UPHSL; Member, Information Technology Council; Best in Web Development (2011)

Completed a Bachelor's degree in Information Technology with recognition as a Dean's Lister and involvement in student organizations and web development competitions.