James Dutches

Directed data stewardship operations across multiple enterprise data domains, strengthening data governance, enhancing data quality, and ensuring regulatory compliance. Spearheaded the launch of a Chief Data Office-led Customer Data Program and orchestrated data management integration for the Openbank digital product.

Established data stewardship standards and accountability frameworks as a key contributor to the enterprise Data Management Program. Led data management efforts for FDIC 370, GLBA, and comprehensive reviews of Customer and Deposits domains.

Improved customer onboarding accuracy and data synchronization across core banking systems and third-party vendors by leading delivery of an IT solution for customer mastering and key data element management. Increased customer onboarding success rate from 75% to 99% and eliminated manual operational efforts through SAS-based customer mastering software.

Optimized business-as-usual operations by identifying coding gaps, process inefficiencies, and timing challenges, while implementing recommendations to enhance departmental effectiveness. Led internal and external resources in developing control models, including 300+ Corporate KPIs and 1000+ FDIC & CCAR data quality requirements.

Strengthened data quality governance and reporting accuracy by leading team delivery of end-to-end data controls, dashboards, and management reporting processes. Ensured timely execution of business requirements and SLA commitments by coordinating priorities and monitoring deliverables.

Established end-to-end control model ensuring accuracy, quality and risk analysis of customer credit reporting. Developed and integrated Mainframe, SAS, and email-based reporting solutions, transforming data into Excel and PowerPoint dashboards.

Improved credit portfolio data quality by monitoring system performance and producing reports on TransUnion-sourced customer credit data. Automated daily dashboard and monitoring processes using Excel VBA.

Engaged with cross-functional teams to perform various data-related tasks. Resolved data accuracy issues and strengthened customer support outcomes by cleansing erroneous events and assisting railroad executives, transportation customers, draymen, and field teams.

Completed SAS Macro Language I–II.

Activities and societies: Relevant Coursework: Advanced Statistics (Regression & Variance Analysis), Calculus (Vector, Differential & Multivariate), Economics, Finance

Bachelor of Science in Mathematics from the University of Massachusetts Amherst.

Completed SAS Programming I–III, SAS Macro Language I–II, and SAS Introduction to Hadoop.

Completed SAS Introduction to Hadoop.