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Jaime User

@jaimequinsi

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Enterprise Solutions Engineer at NTT DATA Europe & Latam who helped reduce the incident backlog by 38.4%.

Italy

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At NTT DATA Europe & Latam, I helped reduce the incident backlog by 38.4% through day-to-day troubleshooting and collaboration with engineering teams on recurring production issues. I currently lead four developers in technical support.

As a Junior Engineer, I led the resolution of 400+ production incidents, including a critical issue whose resolution prevented €60k in potential financial impact. I also supported three nationwide product launches, monitoring production performance and reporting launch metrics and operational status.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Solutions Engineer

Current

NTT DATA Europe & Latam

Aug 2026 - Present (3 months)

Led two developers in technical support, helping reduce the incident backlog by 38.4% between April and August through day-to-day troubleshooting and collaboration with engineering teams on recurring issues.

Junior Engineer

NTT DATA Europe & Latam

Oct 2024 - Aug 2026 (1 year 10 months)

Experience:
- Led the resolution of 400+ production incidents, including a critical issue whose resolution prevented €60k in potential financial impact.
- Supported 3 nationwide product launches, monitoring production performance and leading incident resolution. Reported launch metrics and operational status to managers and stakeholders.
- Began coordinating two developers in April 2026, organisi

Intern

NTT DATA Europe & Latam

Oct 2023 - Jun 2024 (8 months)

Worked as Intern at NTT DATA Europe & Latam.

Education

Degrees, certifications, and relevant coursework

Universidad de Sevilla

Grado en Ingeniería, Information Technology

2018 - 2024

Silesian University in Opava

Bachelor's degree, Information Technology

2022 - 2023

Incredible opportunity where I have improved my English and learned a lot about AI, Networking, Java, Python, Cybersecurity, Web Application development and Business Intelligence.