Jacoby Alford

Lead implementation planning and delivery for complex healthcare projects, managing timelines, dependencies, risks, and stakeholder expectations from initiation through go-live. Partner with clinical, finance, IT, operations, and compliance teams to define requirements and keep cross-functional work aligned.

Analyzed payer contracts to build accurate reimbursement models and revenue cycle strategies; managed multiple concurrent client projects on schedule. Developed implementation training materials and led client education sessions on product functionality and revenue cycle best practices.

Directed operations across three locations and managed a team of 15+, standardizing workflows that drove a 7% cost reduction and 14% revenue increase. Partnered with insurance payers on credentialing, coding, and billing to strengthen reimbursement and revenue integrity.

Coordinated phased EHR implementation activities across hospitals and led multiple process improvement projects in a highly regulated environment. Built KPI dashboards, executive reports, and presentations that contributed to a 15% increase in payment collections across departments.

Trained new staff on pre-registration workflows, audited work quality, and coached for accuracy; cross-trained in scheduling and patient accounting.

MBA in Health Care Administration from Mount Vernon Nazarene University, completed in February 2021.

Bachelor of Science in Commerce and Business Administration with a focus on Healthcare Analytics, completed in August 2018.

Certified Revenue Cycle Representative (CRCR) certification from the Healthcare Financial Management Association.