Open to opportunities

Jack Claxton

@jackclaxton

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Cybersecurity professional with expertise in threat analysis and support.

United States

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What I'm looking for

I seek a role that fosters growth in cybersecurity, emphasizing collaboration and innovation.

I'm a dedicated cybersecurity professional with a Bachelor of Science in Cybersecurity from Maryville University and currently pursuing my Master of Science in Cybersecurity Management at Tulane University. My journey in cybersecurity began with a strong foundation in security threat identification and penetration testing, which I have further developed through hands-on experience in various roles.

In my current position as a Technical Support Analyst II at Washington University of Saint Louis, I provide analytical consultation and support for the REDCap application. I have successfully implemented a ticketing system to streamline user requests and have automated critical tasks using Python, enhancing efficiency during software transitions. My previous roles as a Senior Ops Security Analyst at PricewaterhouseCoopers and a SOC Analyst at Charter Spectrum have equipped me with the skills to identify security threats, conduct investigations, and communicate effectively with stakeholders to ensure timely resolutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst II

Current

Washington University of Saint Louis

Jul 2023 - Present (1 year 11 months)

Provided analytical consultation, support, and training services for the REDCap application. Built and implemented a ticketing system to handle user requests and supported the transition between REDCap versions. Leveraged Python to automate tasks, including core and external module testing and transition automation, and documented processes.

REDCap Ticketing Systems Python Data Migration User Support Training

Senior Ops Security Analyst

PricewaterhouseCoopers

Nov 2020 - May 2021 (6 months)

Participated in daily operational meetings and shift handovers, preparing reports on the security threat landscape. Identified potential security threats, exploits, and attack vectors, conducting thorough security investigations. Monitored threat channels, SIEM, AV, and DLP consoles, notifying clients of suspicious activities within SLA and performing initial assessments.

Security Operations Threat Assessment Security Investigations SIEM AVS SLA Management Reporting Cybersecurity

SOC Analyst

Charter Spectrum

Feb 2020 - Nov 2020 (9 months)

Monitored activities to detect potential security threats and vulnerabilities to company assets, working closely with Security Program Management, Infrastructure, and Incident Response teams. Coordinated the incident response process for IT security operations, communicating event status to leadership. Completed health checks on systems and tools, reporting findings and updating as necessary.

Threat Detection Vulnerability Management Incident Response Security Program Management Infrastructure Security IT Security