Open to opportunities

Iza Bulaj

@izabulaj

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Social media and marketing professional focused on customer engagement and brand storytelling.

United Arab Emirates

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What I'm looking for

I’m looking for a role where I can use social media strategy and content creation to grow audience engagement and strengthen brand communication—working with international teams and prioritizing high-quality customer experience and storytelling.

I’m a Social Media and Marketing professional with a strong background in customer engagement, brand communication, and international environments. I build online engagement through content creation, audience interaction, and high-quality digital communication that reflects global brand standards.

In customer-facing roles, I represented global brands and communicated with diverse international audiences daily. I delivered personalized service aligned with brand standards, strengthened professionalism under pressure, and improved trust through consistent, client-first communication.

I also translate brand strategy into action as an EF Education First Ambassador, promoting brands through social media strategy, content creation, and visual design in Canva. From engagement to outreach activities, I enjoy storytelling that connects with people—while staying focused on problem-solving, guest/client relations, and results-driven communication.

Experience

Work history, roles, and key accomplishments

Cabin Crew

Emirates

Jul 2024 - Apr 2026 (1 year 9 months)

Represented a global luxury brand by delivering consistent, high-quality customer service and maintaining brand standards. Communicated daily with diverse international audiences and provided personalized support.

Customer Engagement Brand Communications Global Communications Service standards

Cabin Crew

LOT Polish Airlines

Feb 2023 - Jun 2024 (1 year 4 months)

Maintained professionalism under pressure while strengthening customer trust in the airline brand. Provided client service in an international environment and handled daily passenger communication.

Customer Engagement Professional communication International Customer Service Service Delivery

Front Desk Agent

Hotel Grano Old Town

Jul 2021 - Jan 2023 (1 year 6 months)

Established contracts with business guests and managed guest relations through in-person and online communication. Strengthened problem-solving and client communication while supporting a smooth guest experience.

Guest Relations Customer Service Contract Management Online Communication Client Communication Problem Solving Front Desk Operations

Waiter & Customer Service

Italian Restaurant

May 2021 - Jun 2021 (1 month)

Created a welcoming customer experience through strong interpersonal communication and service support. Observed customer preferences to improve service and support restaurant promotions and upselling strategies.

Customer Experience Interpersonal Communication Service Support Upselling Problem Solving

Social Media Ambassador

EF Education First

Nov 2019 - Jun 2021 (1 year 7 months)

Promoted the school through social media and events by creating content and engaging student communities. Assisted with campaign organization and outreach activities and supported brand communication.

Social Media Strategy Content Creation Brand Communications Storytelling Community Engagement Event Promotion