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Ivana Roldan

@ivanaroldan

Administrative Assistant at Cámara Nacional de Comercio, managing customer follow-up, email campaigns, and business records.

Mexico

Message

What I'm looking for

I’m looking for an opportunity in an administrative area where I can keep learning and develop new skills.

At Cámara Nacional de Comercio, Servicios y Turismo de Álvaro Obregón y DF., I handle administrative activities and customer service, following up with clients and businesses on questions and requests.

I create, write, and send email campaigns in Brevo, and manage and update databases in Excel using filters and formulas.

I also prepare and adapt communication materials in Canva, support SIEM registrations and updates, and help review, manage, and deliver business documents.

Previously, I worked as an Asistente telefónico at Tu Casa Express and Call center SEAS, handling customer calls, updating records, and supporting administrative tasks. I’m interested in continuing to develop in administrative areas and finding an opportunity where I can keep learning and develop new skills.

Experience

Work history, roles, and key accomplishments

Current

Administrativa y atención a clientes

Current

Cámara Nacional de Comercio, Servicios y Turismo de Álvaro O

May 2024 - Present (2 years 6 months)

Provided customer service and follow-up to clients and companies, managed collections, created and sent email campaigns via Brevo, maintained Excel databases, and designed graphic materials in Canva.

Atención al Cliente Gestión De Cobranzas Brevo Excel Canva SIEM Bases de datos Habilidades De Comunicación Escrita