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Ishara Hansani

@isharahansani

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Senior Business Analyst driving data-led solutions and digital transformation for insurance operations.

Sweden

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What I'm looking for

I seek a role where I can lead business-IT alignment and digital transformation, use data to improve processes, mentor teams, and deliver measurable efficiency gains.

I am a Senior Business Solutions Engineer and Business Analyst with extensive experience aligning technology with business objectives, primarily in insurance and apparel sectors. I specialize in requirements gathering, process optimization, API testing, UAT facilitation, and translating business needs into technical specifications.

At HNB Assurance / HNB General Insurance I led workshops, authored user stories and process flows, coordinated development and QA to achieve high first-pass acceptance rates, and delivered automation that saved ~10 hours/week while improving operational efficiency by ~15–20%.

I mentor junior analysts, document end-to-end requirements (BRD/FRD/user stories), and drive continuous improvement through data analysis, KPI monitoring, and cross-functional collaboration to ensure on-time project delivery and strong stakeholder alignment.

Experience

Work history, roles, and key accomplishments

Senior Business Solutions Engineer

HNB General Insurance Ltd

Jun 2025 - Aug 2025 (2 months)

Gathered user requirements and translated them into technical specifications, led API testing and UAT, and optimized processes to improve delivery timelines by 20% and achieve a 95% first-pass acceptance rate.

Requirements Gathering API Testing UAT User Stories Process Optimization Stakeholder Management Workshop Facilitation Documentation

Business Solutions Engineer

HNB Assurance PLC

May 2022 - May 2025 (3 years)

Collected and analyzed business requirements into clear technical specifications, conducted API integration testing and UAT, and drove process automation that reduced manual effort by ~15% and saved ~10 hours/week.

Business Analysis API Integration UAT BRD FRD Process Automation KPI Analysis Change Management

System Coordinator

Trendywear Adikarigama Pvt Ltd

Mar 2016 - May 2022 (6 years 2 months)

Managed and maintained IT systems, led upgrades and UAT, resolved technical issues to reduce downtime by 20%, and delivered training and documentation that increased adoption by ~25%.

System Administration Troubleshooting UAT Documentation User Training Performance Monitoring Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Colombo

Bachelor's Degree, Information Technology

2017 - 2021

Completed a Bachelor's Degree in Information Technology, focusing on IT principles and practical applications relevant to business solutions and systems.