Looking for a job

Isha Kashyap

@ishakashyap1

Message

Aspiring HR Recruiter with candidate sourcing and screening skills, seeking an entry-level HR role.

India

Message

What I'm looking for

I’m looking to join a professional organization where I can apply my communication and interpersonal skills, learn through real-time responsibilities, and contribute to team efficiency. I want to build practical knowledge and competencies for long-term career growth.

At Teleperformance, I handled inbound calls for the Green Dot FinTech process, supporting customers with card activation, transaction disputes, account access, refunds, and fee queries.

I resolved customer issues with an 80–85% first-call resolution rate and followed process guidelines and documentation to provide accurate support.

At Amity University, I developed a startup prototype, working on idea validation, basic business planning, and pitching. I also conducted podcasts and interviews with entrepreneurs.

My studies focused on HR and Business Management, including people management and organizational behavior. I’m seeking an entry-level HR role where I can apply my skills and grow through practical responsibilities.

Experience

Work history, roles, and key accomplishments

Customer Operations Expert

Teleperformance

Apr 2026 - Jul 2026 (3 months)

Handled 40-50 inbound customer calls per day in a FinTech (Green Dot) process, providing clear and polite support. Resolved card activation, transaction disputes, account access issues, refunds, and monthly maintenance fee queries with 80-85% first-call resolution.

Customer Service Call Handling Microsoft Office Email Etiquette Problem Solving Conflict Resolution Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Litera Valley Zee School

Higher Secondary (12th Standard), Commerce

Grade: 82%

Activities and societies: Participated in HR and Management Club Activities, improving leadership and coordination skills.

Completed Higher Secondary (12th Standard) with a Commerce Stream, scoring 82%. Participated in HR and Management Club Activities, improving leadership and coordination skills.

Amity University

Bachelor's of Business Administration, Business Administration

2020 - 2025

Activities and societies: Developed a startup prototype, handling idea validation, basic business planning, and pitching. Conducted podcasts/interviews with entrepreneurs, improving communication, questioning, and active listening skills.

Pursued a Bachelor's of Business Administration with a specialization in HR and Business Management, focusing on people management and organizational behavior. Developed a startup prototype and conducted interviews with entrepreneurs to enhance communication and leadership skills.