Open to opportunities

Isaias David Aguilar Olivera

@isaiasdavidaguilarol

Message

Business operations at Next Level Solutions, where I automated reporting and cut reporting cycles by 60%.

Honduras

Message

At Next Level Solutions, I support budgeting, forecasting, and executive reporting. I engineered an automated reporting suite that replaced manual data manipulation, reducing reporting cycles by 60% and saving 40 hours monthly.

I also developed real-time Power BI dashboards to track operational metrics and serve as Product Owner for proprietary tool development, defining data architecture and relational models. Earlier, I analyzed utility datasets at Comisión Reguladora de Energía Eléctrica (CREE) and progressed to Tier 3 Lead Engineer at SIMO, where I handled escalations and collaborated on an AI agent for ticket triage.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Resource Specialist

Current

Next Level Solutions

Dec 2024 - Present (1 year 9 months)

Supports budgeting, forecasting, and executive reporting; leads weekly alignment sessions with directors and C-suite. Engineered automated reporting suite reducing reporting cycles by 60% and developed real-time Power BI dashboards.

SQL Power BI DAX Power Query Salesforce Power Automate PowerApps Zapier Excel Budgeting Forecasting Executive Reporting KPI Tracking Capacity Planning Data Architecture Product Owner

Current

Tier 3 Lead Engineer

Current

SIMO

Jan 2021 - Present (5 years 8 months)

Progressed from Customer Service Representative to Tier 3 Lead Engineer, handling escalations, root cause analysis, and cross-functional coordination with QA/Engineering. Collaborated on deploying an AI agent that automated ticket triage.

Technical Support Root Cause Analysis Cross functional Coordination AI Agent Deployment Ticket Triage Automation

Rate Analyst

Comisión Reguladora de Energía Eléctrica (CREE)

Feb 2020 - Oct 2021 (1 year 8 months)

Analyzed and audited large-scale utility datasets to identify discrepancies and maintain data integrity. Programmed complex cost of service calculations and mathematical models to regulate market pricing structures with 100% compliance.

Data Auditing Analytical modeling Service Costing Mathematical Modeling Regulatory Compliance

Department Head of ESL Studies

American Eagle (Taiwan)

Sep 2015 - Aug 2019 (3 years 11 months)

Promoted twice over four years into Department Head of ESL Studies, leading curriculum and staff coordination for English-taught STEM coursework. Built a foundation in cross-cultural communication and organizational leadership.

Curriculum Development Staff Coordination STEM Education Cross Cultural Communication Organizational Leadership