At JOBBERMAN NGO, I handled inbound calls, identified customer needs, and guided prospects toward relevant products and services. I improved customer retention by 25% through stronger relationships and personalized support.
I also improved overall sales performance by 15% through inbound lead management and conversion strategies. My work included qualifying prospects and addressing objections with tailored solutions.
At NIGERIAN GEOLOGICAL SURVEY AGENCY (NGSA), I engaged prospects and scheduled appointments with relevant representatives. Proactive reminders and confirmation calls reduced cancellations and no-shows by 30%.
I improved lead qualification efficiency by 27% at NGSA, helping sales representatives focus on higher-quality prospects. My training includes AI analysis and online digital skills.
