Irina Kuimova
@irinakuimova
I resolve product issues, coordinate teams, and improve customer support outcomes.
United StatesWhat I'm looking for
At PeriParts, I resolve 3–10 product support tickets daily and serve as the primary connection between users, product, and engineering teams. I track and prioritize issues in Jira, validate fixes and new features, and maintain support guides for internal and external users.
Previously, I supported healthcare application releases at New Jersey Institute of Innovations through requirements analysis, end-to-end manual testing, defect tracking, and post-deployment validation. I worked with product, engineering, and business stakeholders while ensuring HIPAA-compliant handling of PHI and data integrity.
My background also includes software QA at Prana Coders and international client and partner management at American Best Getaways. I bring ownership, clear communication, bilingual English and Russian support, and a practical focus on driving requests through resolution.
Experience
Work history, roles, and key accomplishments
Product Support Analyst
PeriParts
Feb 2025 - Present (1 year 7 months)
Resolves 3–10 support tickets daily, diagnosing issues and driving resolution for users and internal teams. Serves as primary point of contact between users, product, and engineering, ensuring clear communication and follow-ups.
Education
Degrees, certifications, and relevant coursework
New York City College of Technology
Bachelor of Technology, Technology
Bachelor of Technology degree from New York City College of Technology.
Volgograd University of Art and Culture
Master of Hospitality Management, Hospitality Management
Master in Hospitality Management from Volgograd University of Art and Culture.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Irina?
You can contact Irina and 90k+ other talented remote workers on Himalayas.
Message IrinaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
