Irina Akhmetshina

I am a bilingual (English/Russian) professional with 4+ years in banking and financial services and 7+ years in quality and data analysis. I focus on combining financial insight with rigorous data reporting to improve client outcomes and operational accuracy.

In my most recent role as a Research/Quality Analyst, I improved client satisfaction and retention by analyzing performance data and delivering clear, actionable reports using Excel and dashboards. I enabled faster, data-driven decisions and accelerated onboarding by quickly mastering client systems.

Earlier, I supported database cleanup and sales analysis that optimized direct mail campaigns, saving $6,000 per month, and summarized recurring help desk issues to address technical gaps. In frontline banking roles I performed credit evaluations, built Excel financial models, and trained staff—boosting team performance by 40% and increasing sales by 15%.

I bring advanced Excel skills, basic SQL and Python, Tableau coursework, and hands-on experience with Salesforce and MS Access. I seek opportunities where I can apply analytics, quality assurance, and process improvement to drive measurable business results.