IRiocho Rivera
@iochorivera
Experienced training and development coordinator with a passion for empowerment.
MexicoWhat I'm looking for
With over a decade of experience in learning and development, I have honed my skills in designing and delivering impactful training content. My journey has been driven by a passion for empowering individuals with essential skills and knowledge that foster personal and professional growth.
Currently, as a Training and Development Coordinator at HPE, I create and develop training materials for sales agents, ensuring they are equipped with the necessary tools to succeed. My role involves organizing meetings with development teams to maintain a proper work-life balance and coordinating calls to meet project timeframes. I thrive in environments where I can contribute to the growth of others through effective training and support.
Throughout my career, I have held various positions that have allowed me to refine my training skills, from being a Trainer at HPE to a Collector Analyst at HP Inc. My commitment to continuous improvement and my ability to adapt to the evolving needs of the workforce have been key to my success in this field.
Experience
Work history, roles, and key accomplishments
Training and Development Coordinator
HPE
Aug 2022 - Present (2 years 11 months)
Created and developed training material for Sales agents. Organized meetings with the development team to ensure proper work-time balance and coordinated calls to ensure timeframes and assistance when needed.
Online Assistance
Anequim
Jul 2021 - Aug 2022 (1 year 1 month)
Scheduled calls and created reports with performance and maintenance guidance for housing companies. Provided online assistance to clients.
Trainer Platform Services
HPE
Jan 2020 - Jul 2021 (1 year 6 months)
Created internal training documentation and assisted with new software training. Supported platform services through comprehensive training initiatives.
Collector Analyst
HPinc
Sep 2017 - Dec 2019 (2 years 3 months)
Collected from the AMS portfolio, reached out to customers, and provided personalized assistance. Achieved payment goals for internal company needs.
Training
Alorica
Oct 2015 - Sep 2017 (1 year 11 months)
Trained agents in new skills and coordinated training updates and logistics with clients in one-on-one sessions. Organized up-trainings based on customer requirements and created material to improve metrics within the line of business, providing follow-up.
Training and Development
Teleperformance
Feb 2009 - Sep 2015 (6 years 7 months)
Trained future operators on general billing questions and the company's system, basic sales skills, and the creation of new processes. Improved training department standards, handled logistics and coordination for courses, and directly treated clients in the U.S.
Education
Degrees, certifications, and relevant coursework
Universidad Politecnica de Sinaloa
Biotechnology Engineering, Biotechnology Engineering
Completed a comprehensive program in Biotechnology Engineering. Gained foundational knowledge and practical skills in the field.
Availability
Location
MexicoAuthorized to work in
Job categories
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