Ingrid Gomez
@ingridgomez
Experienced logistics and administrative professional specializing in export-import operations and billing.
SpainWhat I'm looking for
I am an experienced logistics and administrative professional with a strong background in export-import operations, air cargo handling, billing, claims management, and customer service. Over multiple roles in Spain I have managed shipment booking and tracking, IATA monthly billing, supplier relations, e-commerce product setup, and daily communication with international airlines, warehouses and service providers.
I bring practical knowledge of tools such as Navision, Wingest, CargoSpot, SkyChain and Microsoft Office, and I consistently improve processes for claims resolution and supplier coordination. I am organized, customer-focused and reliable, with hands-on experience across purchasing, front-desk administration, and training staff in busy operational environments.
Experience
Work history, roles, and key accomplishments
Interim Administrative Officer
Ministerio de Inclusión, Seguridad Social y Migraciones
Jan 2023 - Jan 2025 (2 years)
Managed benefits, pensions and disability information, registrations and claims, and handled affiliation and data updates for new members, improving registration accuracy and response times.
Purchasing and Billing Officer
Relcom Marea Watches and Jewelry
Jan 2022 - Jan 2023 (1 year)
Handled order processing, import follow-up and weekly coordination with Asian suppliers and sales, managed customer claims and daily/monthly billing, and ran e‑commerce and product setup in Wingest.
Air Cargo Agent
ECS Group / 3CS
Jan 2018 - Jan 2021 (3 years)
Booked and tracked air shipments per regulations, provided routing and rates, managed claims and discrepancies, and handled daily international communications with airlines, warehouses and tech service.
Billing Administrative Officer
World Freight Company
Jan 2016 - Jan 2017 (1 year)
Managed export-import billing for airlines, traced reservations, arranged claims with customers and providers, uploaded rates in Navision and produced monthly IATA billing and reports for carriers.
Salesperson / Internship
World Duty Free / Sabon
Jan 2013 - Jan 2015 (2 years)
Sold duty-free cosmetics, wines and cigars, delivered customer service and supported in-store operations during internship placements.
Export-Import Assistant
Impex Consultores
Jan 2011 - Jan 2013 (2 years)
Supported export-import operations and claims management, assisted staff training and customer-facing tasks across logistics projects.
Front Desk Receptionist
Banco Santander / Pepsico (volunteering roles)
Jan 2010 - Jan 2011 (1 year)
Performed front desk and administrative duties, international room clerk tasks and general office support during volunteer placements.
Education
Degrees, certifications, and relevant coursework
Ingrid hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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