Ingrid Fietze

I’m an experienced Contracts Manager and administrative professional with over 20 years of success across contract lifecycle management (CLM), operations, and financial administration. I’m known for handling large contract portfolios, driving accuracy in billing and reconciliations, and keeping documentation audit-ready.

Most recently, I transitioned into remote work, providing virtual administrative and contract support to international clients. I manage contract data, reporting, CRM updates, invoicing, and document formatting—while confidently working independently and delivering deadline-driven results across time zones.

Previously at Raydian (Pty) Ltd, I managed full CLM for 1,000+ contracts, overseeing loading, renewals, amendments, and cancellations. I processed billing, settlements, and account reconciliations, supported finance/sales/operations teams, trained staff on systems and best practices, and implemented process improvements to increase efficiency.

Earlier in my career, I led service operations and customer escalation handling, supervised team performance against KPIs and SLAs, and coordinated daily call-outs with strong stakeholder communication. I also bring deep billing integrity experience from roles managing active contracts, month-end billing processes, and customer billing queries.