At Gnomen Ltd., I map end-to-end work across engineering, QA, and design, identify bottlenecks, and lead process improvements from scope through adoption. I translate stakeholder needs into clear requirements and help shape the workflows, tooling, and automation that make delivery predictable.
Previously at Expertflow Inc., I configured JIRA workflows, standards, templates, and reporting for distributed teams while translating complex contact-centre processes into BRD and FRD requirements across systems, databases, and third-party integrations. I've also built documentation standards, reusable process artifacts, and onboarding materials across consulting and digital teams.
