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Ikki User

@ikkiuser

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Account manager at Third Spaces Marketing who drove 4M+ monthly organic views for social-first campaigns.

Indonesia

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At Third Spaces Marketing, I supervise two Account Managers and oversee operations across a portfolio of 15+ brand accounts. I developed end-to-end SOPs to streamline workflows between Singaporean strategy leads and Indonesian production teams.

As Account Manager, I directed content production for Texas Chicken, Genki Sushi, Pepper Lunch SG, Guzman y Gomez, and A Hot Hideout, achieving 4M+ organic views per month. At NTMY.io, I led brand guideline development for Mandala Capital and Netra Space and managed creative projects for organizations including Siloam Hospitals, Smartfren, and Wall Street English.

Experience

Work history, roles, and key accomplishments

Current

Head of Account Manager

Current

Third Spaces Marketing

Jul 2026 - Present (3 months)

Spearhead the Account Management department by directly supervising 2 Account Managers and overseeing operational strategy across a portfolio of 15+ concurrent brand accounts. Drive team development through structured 1-on-1s, continuous mentorship, and comprehensive performance evaluations.

Account Management Team Leadership Operational Strategy SOP Development Cross Functional Team Management Customer Relationship Management Upselling

Project Manager Freelance

Studio Full Circle

Mar 2026 - Aug 2026 (5 months)

Lead account strategy and project management for Studio Full Circle, an Indonesia-based social-first agency working globally. Serve as the critical operational link between Singaporean strategy leads and Indonesian production teams, ensuring seamless delivery of high-engagement content for international brands.

Project Management Account Strategy Cross Cultural Communication Content Delivery Client Management

Account Manager

Third Spaces Marketing

Jun 2025 - Jun 2026 (1 year)

Lead account strategy for a premier Singaporean social-first agency. Serve as the critical operational link between Singaporean strategy leads and Indonesian production teams to ensure seamless delivery of high-engagement content.

Account Management Social Media Strategy Content Production Workflow Integration Communication Protocols Short form Video

Senior Project Manager

NTMY.io

Jul 2021 - Apr 2025 (3 years 9 months)

Promoted to senior leadership to oversee complex, multidisciplinary teams and manage high-value corporate accounts. Focused on scaling agency operations and ensuring the delivery of high-tier brand and digital assets.

Project Management Brand Development Client Management Fundraising Support Pitch Deck Creation Team Leadership