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Ideal Raci

@idealraci

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Head of Development at Karrota, building multi-tenant SaaS and AI assistants, including Thumber’s 1,600+ passing tests.

Kosovo

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At Karrota, I own architecture, delivery, and production operations for Thumber, Hopinion, and Gjurma. I built Thumber’s backend and moved the agency from Podio, reconciling every invoice and bringing chat, time tracking, finance, and the client portal onto the platform.

At Ideal Dev, I conceived, built, and launched Toong as its sole engineer, from the API and dashboard to native apps, billing, and infrastructure. I’ve also built products spanning e-commerce, civic tech, HR, and AI, with a focus on backend architecture and applied AI that works in real business workflows.

Experience

Work history, roles, and key accomplishments

Current

Founder and Lead Engineer

Current

Ideal Dev SH.P.K.

Mar 2026 - Present (8 months)

Conceived, built, and launched Toong, an AI customer-assistant SaaS, as its sole engineer, covering API, dashboard, marketing site, native iOS and Android apps, billing, and infrastructure. Delivered client platforms end-to-end, from scoping and data model to CI/CD.

Laravel Next.js React Native MySQL Redis OpenAI AWS API Design Mobile Development CI CD

Current

Head of Development

Current

Karrota

Oct 2023 - Present (3 years 1 month)

Own architecture, delivery, and production operations for the agency's products, including Thumber, Hopinion, and Gjurma. Built the backend of Thumber and led the migration from Podio, with all 9,800+ invoices reconciled one-to-one.

Laravel PostgreSQL AWS AI WebSockets React TypeScript Anthropic: Claude PHP REST APIs Multi tenancy CI CD

Head of Development

Avicena KS

Jan 2023 - Mar 2024 (1 year 2 months)

Built and maintained the laboratory's management application in Laravel and MySQL, including test data, structured reporting, result notifications, and role-based access. Trained staff on the application.

Laravel MySQL Role Based Access Control Training

Web Application Developer

TreeDev

Mar 2021 - Aug 2022 (1 year 5 months)

Built full-stack applications with Angular on the frontend and Laravel and .NET on the backend, including REST APIs, query optimization, and JWT and OAuth authentication. Worked in an agile team with code review and CI/CD.