Ibawansuk syiemlieh

Responsible for conducting UAT tests, preparing test environments, and managing payroll processes for US employees. Handled escalations and ensured compliance with SLAs while providing training to new hires and improving payroll operations.

Managed payroll queries and processes, ensuring compliance with statutory requirements. Led a team in payroll operations, monitored SLAs, and supported pre-sales teams as a subject matter expert.

Handled payroll processing and queries, ensuring accurate payments and compliance with tax regulations. Supported HR teams and conducted audits to maintain payroll integrity.

Provided exceptional guest services, handled complaints, and managed reservations. Ensured guest satisfaction through effective communication and problem-solving.

Managed cash transactions, handled guest inquiries, and prepared sales reports. Ensured accuracy in billing and provided excellent customer service.

Taught English and Science to students, created lesson plans, and organized recreational activities. Evaluated student performance and provided feedback for improvement.

Graduated with a Bachelor of Science in Hotel Management & Tourism, focusing on hospitality management principles, customer service, and operational management in the tourism sector.

Completed higher secondary education with a focus on general studies, preparing for further education in hospitality management.

Completed secondary education, gaining foundational knowledge in various subjects, which laid the groundwork for future academic pursuits.