Iba Note

Engineered API-driven workflow runbooks and self-updating network topology diagrams across global data center enterprise. Led ITIL change management reviews and automated PCI/NIST compliance audits using NetBrain Runbooks/AI-Intents.

Built and delivered accredited certification curricula, labs, and assessments for in-person and online courses for all skill levels.

Integrated automation with operational tools like ServiceNow, Splunk, and Datadog. Delivered technical training to IT staff on no-code automations and automated incident response lifecycle for hospital-critical applications.

Designed no-code automations, diagnostic workflows, golden intents, and webhook integrations for network health monitoring. Delivered technical training to 500+ enterprise customers via Webex, LMS, and on-site sessions.

Facilitated hands-on CCNA and CompTIA A+ curriculum and labs via LMS platform.

Delivered CCNA certification training and managed certification retention rates and attendance/assessment records.

Designed blended certification programs (A+, CCNA, Network+, Salesforce, SharePoint) for 200+ tech career seekers.

Configured systems and peripherals and provided remote and on-premises diagnostic support.

Designed high-availability servers for clinical areas and integrated healthcare hardware with Active Directory, DNS, DHCP, and VLANs.

Resolved escalated VoIP-to-PSTN issues (dropped calls, echo, no dial tone) working directly with ISPs and telecom companies.

Presented cost-benefit analysis and integration proposals to stakeholders for network redesigns and purchases.

Directed SIP routing and dial-plan infrastructure and built and scaled telecommunications and SIP trunking systems supporting carrier-grade voice service.

Managed traffic distribution to sustain site availability through peak holiday spikes.

Attended Cisco Networking Academy at Queens College in 2001.

Studied Hospitality Management at New York University, graduating in 1998.