At Netsmart Technologies, I triage technical, security, and access-related incidents from production healthcare support queues, assessing authentication failures, application behavior, scope, and business impact.
I investigate role and permission issues affecting clinical, billing, dosing, digital-signing, and administrative workflows. After corrective changes are implemented, I validate access and document findings and outcomes in ServiceNow.
I coordinate access remediation with healthcare users and technical teams, and use BeyondTrust/Bomgar for secure remote troubleshooting. My work takes place in HIPAA-regulated healthcare environments.
In technical projects, I analyzed security events with Splunk fundamentals and SQL to investigate potentially anomalous behavior. I also built a modular Python AI application using the OpenAI API, with provider abstraction and environment-based credential management.
