Looking for a job

Hugo Santos

@hugosantos5

Digital Health graduate and Digital Business master's student who supported CRM optimization and international platform adoption at Linde.

Portugal

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What I'm looking for

I’m seeking a full-time challenge where I can apply my analytical skills.

At Linde, I shadowed field sales teams to understand practical needs, gathered user feedback, and identified CRM optimization opportunities. I also conducted benchmarking to support market segmentation and structured functional documentation and multilingual resources for international teams.

I graduated in Digital Health from Escola Superior de Saúde do Politécnico do Porto as a pioneer student, and I’m pursuing a master’s degree in Digital Business and Technologies at Instituto Superior de Contabilidade e Administração do Porto. My studies focus on how digital solutions can help make healthcare systems more efficient and agile.

I’m seeking a full-time challenge where I can apply my analytical skills. My experience at the Conservatório de Música do Porto and in martial arts has shaped the discipline and focus I bring to technical challenges.

Experience

Work history, roles, and key accomplishments

Summer Camp Monitor

Câmara Municipal da Senhora da Hora

Jun 2026 - Jun 2026 (0 months)

Led and supervised groups of youths during sports and recreational activities, developing group dynamics, interpersonal communication, and strong sense of responsibility.

Digitalization / Product Management Intern

Linde

Feb 2026 - Apr 2026 (2 months)

• UX Research & Continuous Improvement: Shadowed field sales teams to diagnose practical needs, collecting user feedback and identifying optimization opportunities within the CRM.
• Business Strategy & Analysis: Conducted benchmarking studies to create analytical market segmentation models, enabling efficient categorization of medical and client profiles.
• Product Ops & Scalability: Structured fu

Customer Support Representative (NOS)

RHmais

Oct 2022 - Aug 2023 (10 months)

Managed customer complaints and resolved technical issues in a fast-paced environment. Used customer data management tools, developing strong negotiation, resilience, and communication skills under pressure.