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Hortencia Mitchell

@hortenciamitchell

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Executive Assistant delivering C-suite support and AI-enabled workflow efficiency.

Zimbabwe

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What I'm looking for

I’m seeking an Executive Assistant role supporting C-suite leaders in fast-paced, regulated environments—where I can manage complex calendars, coordinate stakeholders, and build AI-enabled workflows that accelerate documentation and drive reliable follow-through.

I’m a strategic Executive Assistant with 5+ years of experience supporting senior leaders and C-suite executives across regulated, fast-paced, multinational environments. I’m known for exceptional calendar management, cross-functional coordination, and creating structure with reliable follow-through in complex, matrixed organizations.

I operate with a high degree of discretion, sound judgment, and proactive ownership—anticipating needs before they arise and helping leadership focus on decisions rather than logistics. I’m a go-to liaison between executives, internal teams, and external stakeholders, ensuring time-sensitive matters are escalated appropriately.

In my current role as an Executive Assistant & HR Manager, I oversee dual EA and HR functions across two entities—managing C-suite calendars, HR administration, payroll processing, and employee records with strict confidentiality. I also lead the development of HR documentation, SOPs, and administrative systems to formalize processes and reduce recurring manual work.

I bring consistent performance from prior roles supporting C-suite leadership at Meta Mortgages, branch operations at Edward Jones, and small business banking support at BMO Bank of Montreal. Fluent in AI-enabled workflow automation, I use tools like Claude, ChatGPT, Gemini, and productivity platforms to streamline communications, accelerate documentation, and build efficient, repeatable processes.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant & HR Manager

Current

TKB Cabinetry & Millwork

Jun 2026 - Present (1 month)

Oversee dual executive assistant and HR functions across two entities, managing C-suite calendars and HR administration including payroll and employee records. Develop HR documentation and SOPs to formalize processes, and serve as a discretionary liaison between leadership, internal teams, and external stakeholders.

Confidentiality HR & Administration Payroll Processing Onboarding Employee Relations SOP Development Process Improvement

Executive Assistant Manager

TKB Cabinetry & Millwork

Feb 2026 - Jun 2026 (4 months)

Serve as strategic executive assistant across two companies, managing complex calendars, competing priorities, and executive communications in a multi-entity environment. Build workflow tracking systems to improve visibility and accountability, while supporting full HR administration and coordinating contractors and vendors.

Executive Support Executive Communication Cross functional Coordination Stakeholder Management HR & Administration Payroll Processing Onboarding Confidentiality

Executive Administrative Assistant

Meta Mortgages

Nov 2024 - May 2025 (6 months)

Supported C-suite leadership in a regulated, fast-paced mortgage environment by triaging executive requests and maintaining accurate communication flows. Prepared executive briefings with verified information and maintained compliance-ready, audit-accessible documentation while de-escalating and resolving complex client and stakeholder inquiries.

Executive Communication Executive Briefings Compliance Documentation Audit Accessible Files De escalation

Branch Office Administrator

Edward Jones

Mar 2024 - Nov 2024 (8 months)

Managed branch operations supporting a senior financial advisor, including client scheduling, document processing, compliance filing, and workflow coordination in a regulated environment. Processed account paperwork and onboarding documentation with strict accuracy, coordinating communication across clients, advisors, and corporate teams while maintaining audit-ready records.

Client Scheduling Document Processing & Compliance Onboarding

Senior Associate, Small Business Banking

BMO Bank of Montreal

Jan 2020 - Dec 2023 (3 years 11 months)

Delivered client-focused banking support across a small business portfolio in a regulated, high-volume environment. Coordinated information between clients, branch leadership, and corporate teams, and contributed to workflow improvement initiatives to reduce friction in recurring processes.

Regulated Environments Process Efficiency