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hilda thuoHT
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hilda thuo

@hildathuo

Billing and receivables specialist at Sendy who uncovered KES 10 million in completed work that had never been invoiced.

Kenya
Message

What I'm looking for

I enjoy investigating billing discrepancies, tracing errors to their source, and working with teams to fix the process so the same problem doesn't happen again.

At Sendy, I handled invoice disputes by tracing each charge back to the order and finding where it went wrong. I also cleaned customer balance data in Excel, created a reconciliation method, and trained eight sales account managers to reconcile accounts in Microsoft Dynamics.

At Securex Agencies Limited, I ran monthly invoicing for about 5,000 customers. By matching technical job cards against invoices, I found KES 10 million of completed work that had not reached billing; I also caught a tax-rate issue before incorrect invoices went out.

I enjoy investigating billing problems, fixing the underlying process with the teams involved, and preventing the issue from happening again. I also took Oat'e Snacks from an idea to a registered business supplying The Snack Shack, and worked through production changes to improve product consistency.

Experience

Work history, roles, and key accomplishments

AB
Current

Short-stay host

Airbnb and Booking.com

Dec 2022 - Present (3 years 10 months)

Hosted more than 1,000 guests with a 4.9 rating. Synced calendars across both platforms with clearly written policies to avoid double bookings and payment disputes, earning Airbnb Superhost and Booking.com Traveller Review Award.

SL

Senior Accounts Receivable

Sendy Store Limited

Apr 2021 - Oct 2022 (1 year 6 months)

Handled customer disputes on automatically raised invoices, tracing each back to the order to find and correct errors. Cleaned data in Excel, wrote a reconciliation method, and trained 8 sales account managers to reconcile their own customers in Microsoft Dynamics.

SL

Finance Officer

Securex Agencies Limited

May 2017 - Mar 2021 (3 years 10 months)

Ran monthly invoicing for about 5,000 customers with receipt allocation and reconciliations. Found KES 10 million of unbilled work by matching job cards against invoices, and caught a tax rate error before wrong invoices went out, earning the Securex Value Award.

Education

Degrees, certifications, and relevant coursework

Corporate Finance Institute logoCI

Corporate Finance Institute

Financial Modeling and Valuation Analyst (FMVA), Finance

Financial Modeling and Valuation Analyst (FMVA) certification from the Corporate Finance Institute, completed in 2022.

Kenya Methodist University logoKU

Kenya Methodist University

Bachelor of Business Administration, Finance

Bachelor of Business Administration in Finance from Kenya Methodist University, completed in 2015.

Tech stack

Software and tools used professionally

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