Open to opportunities

Heena Malhotra

@heenamalhotra

Message

QA & Project Operations professional improving delivery efficiency across AI and IT through structured QA workflows.

India

Message

What I'm looking for

I’m looking for remote project coordination or QA operations roles in structured, people-centric organizations, where I can manage workflows, coordinate stakeholders, and improve quality and delivery outcomes using clear reporting and repeatable QA processes.

I’m a QA and Project Operations professional with 3+ years’ experience driving delivery efficiency across AI and IT projects. I’ve managed end-to-end QA operations, ran sprint-focused workflows, and coordinated cross-functional stakeholders with minimal oversight in remote settings.

My approach is structured and measurable: I streamlined issue tracking in ClickUp, cutting resolution time by 25%, and improved QA outcomes by reducing response errors by 20%. I also build clarity through QA reports and FAQs, including weekly client QA reporting on conversational quality, bug trends, and resolution timelines—so teams move faster and clients stay aligned.

Experience

Work history, roles, and key accomplishments

QA Operations Analyst

Verbaflo

Jun 2025 - Apr 2026 (10 months)

Managed 4 client accounts end-to-end and performed QA testing for chatbot, messenger, and voice interfaces, reducing response errors by 20%. Streamlined ClickUp issue tracking, improving resolution time by 25%, and produced weekly QA reports to increase transparency.

QA Operations QA Testing Messenger Interface Testing Issue Tracking ClickUp Sprint Management Wrike Reporting FAQ Creation Client Account Management

Assistant Project Coordinator

Digital Masons

Feb 2024 - Dec 2024 (10 months)

Tracked schedules and milestones to achieve ~95% on-time completion and led 2–3 weekly Scrum calls to resolve blockers within 24–48 hours. Digitized internal workflows, reduced manual tasks by ~30%, and maintained compliance records and budgets with audit-ready documentation and >98% billing accuracy.

Project Coordination Process Optimization Compliance Documentation Budgeting

Senior System Engineer

Infosys Ltd.

Oct 2022 - Jan 2024 (1 year 3 months)

Coordinated daily stand-ups, resource allocation, and vendor communication to reduce delivery delays. Managed GRN and billing documentation with >98% accuracy and prepared weekly stakeholder reports for progress tracking.

Resource Allocation Delivery Coordination Progress Track

System Engineer

Infosys Ltd.

Oct 2021 - Sep 2022 (11 months)

Supported SAP S/4HANA AATP implementation and back-order reconciliation. Resolved customer issues using structured tracking and reduced ticket turnaround time.

SAP S 4HANA